Refund Policy

1. Refund Eligibility: a. Refunds are applicable only for digital download sewing patterns purchased on Polabook.com. b. Custom sewing patterns and services are non-refundable.

2. Satisfaction Guarantee: a. We strive for customer satisfaction. If you are dissatisfied with your digital download sewing pattern purchase, please contact us within 7 days of the purchase date.

3. Conditions for Refund: a. A refund request must be submitted via email at cs@polabook.com within 7 days of purchase. b. The digital download sewing pattern must not have been used or shared. c. Refunds will be processed within 7 days of approval.

4. Non-Refundable Scenarios: a. Refunds will not be provided for custom sewing patterns, as they are tailored to individual specifications. b. No refunds will be issued after the 7-day period has elapsed.

5. Process for Refund: a. Contact our customer support team at cs@polabook.com with your refund request, providing the order number and reason for the refund. b. Once approved, refunds will be processed to the original method of payment.

6. Modifications: a. Polabook reserves the right to modify or update this refund policy at any time without prior notice. b. It is the customer's responsibility to review the refund policy regularly.

By purchasing and downloading sewing patterns from Polabook.com, you agree to adhere to this refund policy. If you have any questions or concerns, please contact us at cs@polabook.com